Toyota and Lexus drivers now have a new assistance service available to them in the moments following a collision or accident. Collision Assistance, a just-in-time support service, is now available to drivers within the Toyota and Lexus mobile app. The feature offers detailed and guided instructions to help drivers navigate the post-collision repair process via the Toyota and Lexus Owners Apps.
To develop Collison Assistance, Toyota worked with CCC Intelligent Solutions Inc. (CCC), a leading SaaS platform for the multi-trillion-dollar P&C insurance economy. The CCC mobile technology combines guided accident documentation and access to claims and management services to assist drivers following a collision. Toyota transmits accident and vehicle telematics data to CCC to initiate the program. Collision Assistance is designed to let the customer choose how they’d like to handle the claim and repair processes, providing convenience and safety while ensuring owners are informed about the process through completion.
“Safety for our customers is paramount. The minutes following an accident can be critical – drivers are often confused and uncertain about what to do. By incorporating Collision Assistance into our owner app, we can offer help when it is needed,” said Steve Basra, Toyota Motor North America, Connected Technologies group vice president. “We aim to deliver innovative features to our drivers. With Collision Assistance, we’re offering additional safety and peace of mind.”
Collision Assistance extends the Safety Connect suite of features available to Toyota and Lexus owners who have an active subscription or are within the trial period of select 2018 model year or newer Toyota and Lexus vehicles. After the driver confirms they are safe and without injury, the Collision Assistance app can help drivers collect necessary accident documentation. It can also connect them to a network of auto insurers for optional claim submission and provide search capabilities to help locate a collision repair facility. The feature will prompt drivers through the entire process, from data gathering and insurance claim management to collision repair.
“Toyota is taking a comprehensive approach to post-collision management, and we’re proud to support its mission to deliver world-class safety experiences to drivers,” said Andreas Hecht, CCC’s OEM Services Group SVP. “By using CCC’s technology to establish a personal, near-real-time connection with drivers, automakers can positively impact the often stressful post-collision experience.”
The Collision Assistance Feature is made available to Toyota and Lexus owners through the Owners App. Toyota and Lexus Owners App downloads are available for iPhone or Android smartphones.