About This Whitepaper
Organizations can now embed natural conversational experiences into mobile and web applications, intelligent devices, bots, interactive voice response systems, and messaging platforms. Live assistance can now make self-service an effective option.
Real-time intent recognition provides a new basis for routing, self-service, escalation, live assistance, performance management, operational insight, and decision making. In the context of unpredictable customer demands and the challenges of a distributed workforce, AI-driven capability can provide valuable solutions. This whitepaper examines the next chapter for contact centers and how companies can successfully utilize AI in an era of remote working.
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