Deliver the Ultimate Customer Experience – Reuters Webinar
By 2025 millennials will represent 45% of potential car-buying consumers (Forbes) and as a result they require a customer journey that is personalized, seamless and meaningful. Customer Experience is becoming a key priority across OEMs, particularly with the recent acceleration of digital engagement that we have seen as a result of COVID-19.
Join this webinar on October 21st at 9am PST/12pm EST to learn how to:
- Map out what your digital customer journey looks like through the vehicle buying, driving and service experience to create one, single customer view
- Deliver a 360-degree view of your customer needs and create customer-centric strategies to deliver the ultimate customer experience
- Move beyond a one-size fits all approach and advance your competitiveness through personalized consumer experiences
- Vicki Poponi, Vice President, Digital Customer Journey, American Honda Motor Co., Inc.
- Matt Carpenter, CEO, Silvercar
- Rafael Flores, Senior Product Manager, Treasure Data